Refund policy

dida archive — Store Terms & Return Policy

Important Policy Overview:

As a curated luxury archive and consignment platform operating on a consumer-to-consumer sales model, dida archive does not offer cash refunds for standard customer returns or cancellations. Eligible returns are issued as store credit or exchange only. All sale items and pop-up/in-store purchases are strictly final sale.

 

Quick Summary Table

Detailed Policy Terms

1. Returns & Exchange Process

• Items available on dida archive are curated and sold on a consignment basis on behalf of private sellers. Therefore, dida archive does not accept returns for cash refunds. This policy aligns with standard UK consumer-to-consumer resale models.

   

• Initiation Period: You must contact our customer service team within 2 days of receiving your order to initiate a return for exchange or store credit.

   

• Return Window: Once your return request is confirmed by our team, the item must be dispatched back to us within 5 days.

   

• Condition & Surcharges: Items must be returned in the exact condition received. Returning an order without its original dustbag will incur a surcharge of £25.

   

2. Condition & Pre-Loved Nature

• Given the pre-loved and archive nature of our products, items may show signs of wear consistent with age and prior use.

   

• All items are sold as seen. We highly recommend that buyers carefully examine all detailed descriptions and photographs before completing a purchase.

   

3. Authenticity Guarantee

• We guarantee the authenticity of every item sold through dida archive. Each item is meticulously authenticated by our in-house experts.

   

• In the rare event that an item is determined to be inauthentic, the buyer is eligible for a full cash refund, even after the standard return period has expired.

   

4. Shipping & International Import Duties

• Return Shipping: Customers are responsible for the cost of return shipping. We can provide a return shipping label for your convenience (deducted from store credit). If you choose to arrange your own courier, you bear full responsibility for tracking, transit security, and any loss or damage.

   

• International Import Taxes & Duties: Import duties and taxes are not included in your purchase price and are billed separately by DHL.

   

  • If you do not pay import duties, your order will be returned to dida archive.

     

  • According to DHL's policy, unpaid taxes will still be charged to our account, along with return shipping fees and a £50 administration fee.

     

  • These fees will be charged back to the client or deducted directly from store credit. Refunds/credits will only be issued if DHL reimburses dida archive for these costs, which is not guaranteed.

     

  • International buyers must ensure customs declarations are accurately filled out for returns.

     

5. Order Cancellations & Physical Store Purchases

• Order Cancellation: If you wish to cancel an online order prior to dispatch, you will receive store credit instead of a cash refund.

   

• In-Store, Showroom & Pop-Up Purchases: Returns are not accepted for purchases made in-store, at showroom appointments, or at pop-up events; all sales are final.